HomeOrders to confirmWhatsApp setupRulesBlocklistPlan & usageHelpQuestions, a problem, or an idea? Email us and we usually reply within one business day.Email support@confirmnod.comWhatsApp setup guideStuck connecting WhatsApp? Email us — we can set it up with you on a short call.Who pays for the WhatsApp messages?Your store does, directly to Meta, on your own WhatsApp Business account. Order confirmations are utility messages, which are among Meta's cheaper message types. ConfirmNod's plan price is separate.Which orders get a message?By default every new cash-on-delivery order with a mobile number. You can change this in Rules: every order, only orders above an amount, or pause.What happens when a customer taps Cancel?If the order isn't paid or fulfilled yet, ConfirmNod cancels it in Shopify and restocks it. If it's already paid or being packed, it's tagged nod-cancel-requested and goes on your call list instead.What if the customer doesn't reply?On Growth and Pro they get one reminder. After the time you set in Rules, the order moves to the call list and is tagged nod-no-reply in Shopify.Does the risk score cancel orders?No. It only flags orders and explains why, so your team can check them first. Nothing is cancelled unless the customer taps Cancel.What happens to my data if I uninstall?We stop at once and delete your store's access straight away; Shopify then asks us to erase the rest, which we do automatically. Customer records are deleted after 90 days anyway.Privacy policyTerms of serviceData processing agreement